Privacy Policy

The following defined terms apply throughout this Privacy Policy:

• "Platform" — the pkvqq website at https://pkvqq.cam, including all pages, features, games, and services accessible therein.
• "pkvqq" / "we" / "us" / "our" — the operator of the Platform, holding an international gaming licence.
• "User" / "you" / "your" — any individual who accesses the Platform, whether as a registered Account holder or an anonymous visitor.
• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, including but not limited to name, date of birth, identity document number, email address, mobile number, IP address, and payment details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
• "Third Party" — any individual, company, or organisation other than you and pkvqq.
• "KYC" — Know Your Customer, the identity and age verification process mandated before a User may withdraw funds.
• "Cookie" — a small text file placed on your device by the Platform to recognise your browser and remember session information.

pkvqq collects Personal Data through three primary channels: information you provide directly, information generated automatically by your use of the Platform, and information received from trusted Third Parties.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you access the Platform, our servers and analytics tools automatically record certain technical data, including:

• IP address and approximate geographic location (city-level, typically resolving to Jakarta, Surabaya, Medan, Bali, or other Indonesian cities)
• Device type, operating system, browser type and version
• Pages visited, time spent on each page, links clicked, and referring URL
• Session duration and login timestamps (all times recorded in WIB, UTC+7)
• Betting and gaming activity, including wager amounts, game selections, and outcomes

2.3 Information from Third Parties

We may receive supplemental Personal Data from the following Third Party sources to assist with identity verification, fraud prevention, and payment processing:

• Identity verification and KYC service providers
• Payment processors and local banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata)
• Fraud detection and anti-money-laundering screening agencies
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) — limited to session and wagering data necessary for game delivery

pkvqq processes your Personal Data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: performance of a contract (to operate your Account and deliver our services), compliance with legal obligations (including KYC and anti-money-laundering requirements), legitimate interests (fraud prevention, platform security, and service improvement), and consent (for optional marketing communications).

The Platform uses cookies and similar technologies to deliver a functional, personalised, and secure user experience. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your Account. They cannot be disabled without impacting Platform functionality.
• Performance & Analytics Cookies: Used to understand how Users interact with the Platform — which pages are most visited, where sessions originate (e.g., Jakarta vs. Surabaya traffic patterns), and how long sessions last. This data is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and notification preferences to personalise your experience on return visits.
• Fraud Prevention Cookies: Help us identify unusual or suspicious activity by recognising your device across sessions.

You may configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging into your Account and using core Platform features.

pkvqq does not sell your Personal Data to Third Parties for their own marketing or commercial purposes. We share data only in the following limited circumstances:

1. Service Providers: We engage carefully vetted Third Party processors — including payment gateways, KYC verification vendors, IT infrastructure providers, and fraud screening agencies — who process data strictly on our behalf and under our instruction.
2. Game Content Providers: When you launch a game by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft, limited session data (e.g., User ID, wager amount, game outcome) is transmitted to that provider's servers to deliver the game.
3. Payment Partners: Your bank account or e-wallet details are shared with the relevant payment institution (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) solely to execute your requested transaction.
4. Legal and Regulatory Authorities: We may disclose your Personal Data to government bodies, law enforcement agencies, or regulators where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of pkvqq, our Users, or the public.
5. Business Transfers: In the event of a merger, acquisition, or sale of all or part of pkvqq's business, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

pkvqq retains your Personal Data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Our standard retention periods are as follows:

• Account Data (Identity & Contact): Retained for the duration of your Account plus a minimum of five (5) years following Account closure, to comply with anti-money-laundering and gaming record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following Account closure or the date the document was submitted, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction.
• Betting and Gaming Activity Logs: Retained for five (5) years from the date of each wagering session.
• Marketing Consent Records: Retained for three (3) years from the date consent was given or withdrawn.
• Cookie and Analytics Data: Aggregated analytics data is retained for up to two (2) years; individual session logs are anonymised after ninety (90) days.

When Personal Data is no longer required, pkvqq will securely delete or anonymise it in accordance with industry best-practice data destruction standards.

pkvqq implements a layered, defence-in-depth approach to protecting your Personal Data. Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Data Encryption at Rest: Sensitive Personal Data, including identity documents and financial records, is encrypted when stored on our servers.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Staff members who require access to your data undergo background checks and receive regular data protection training.
• Multi-Factor Authentication: Administrative access to systems holding Personal Data requires multi-factor authentication.
• Penetration Testing: Our platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkvqq will notify affected Users without undue delay at the email address registered to their Account.

While we employ robust security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for logging out of your Account when using shared devices.

As a User of the pkvqq Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at support@pkvqq.cam. We will respond to all verified requests within thirty (30) calendar days.

The pkvqq Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not access or use the Platform, create an Account, or submit any Personal Data to us.

If we discover or are notified that Personal Data has been collected from a User who is under 21, we will immediately close that Account, void all associated wagers, return any deposited funds, and securely delete the relevant Personal Data as soon as legally permissible.

If you are a parent or guardian and believe your child has submitted Personal Data to pkvqq, please contact us immediately at support@pkvqq.cam so that we can take prompt corrective action.

The Platform may contain references to Third Party game providers, payment processors, and other service integrations. When you interact with Third Party services — for example, launching a game delivered by Evolution Gaming or initiating a withdrawal to your BCA account — you will be subject to that Third Party's own privacy policy and data practices.

pkvqq is not responsible for the privacy practices or content of any Third Party. We encourage you to review the privacy policies of all Third Party services you interact with in connection with your use of the pkvqq Platform.

pkvqq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last Reviewed" date displayed at the top of this page and, where practicable, notify registered Users via the email address linked to their Account.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should cease use of the Platform and contact our support team to close your Account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkvqq handles your Personal Data, please reach out to our dedicated privacy team using the contact details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: support@pkvqq.cam (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all Indonesian public holidays
• Response Language: English and Indonesian (native Indonesian-speaking agents available)
• Response Commitment: All privacy requests acknowledged within 24 hours (WIB) and substantively addressed within 30 calendar days
• Time Zone: All response time commitments are measured in WIB (Western Indonesia Time, UTC+7)

For formal complaints that remain unresolved after engaging our support team, you may escalate to the relevant data protection authority or dispute resolution body in your jurisdiction.